Complaints Procedure

Very fair pricing. The staff were lovely and incredibly helpful

I walked in to Woodcraft Motors 2 weeks ago and was amazed how large the complex is. I would say that at least 90% of the cars they have are in side l... Read More

100% great service spoke to me through out me buying car can’t get better

Purchased my Range Rover Sport on 18th December 2024 and I’ve got to say it was the easiest and most pleasant car purchase ever. The guys are so kno... Read More

I travelled from Aberdeen to collect the car and it was definitely the one of the best buying experiences I've had, great people to deal with no hassl... Read More

4th time I’ve returned , great service once again, and can’t fault aftersales service too. See you again in a couple of years Thanks Ray and team... Read More

Great service from beginning to end. Prompt response to queries and professional and friendly service. Will definitely approach again when looking for... Read More

Brilliant service and quality car, this is 2nd time I have bought a car from here and will buy again no hesitation... Read More

Quick and easy service, car was spotless and pleasure to do business with, would happily recommend... Read More

Absolutely amazing service, made buying the car very easy and really good service. Would highly recommend 👌 👍... Read More

Very quick and professional service 100% would recommend

Purchased a car for my partner from Woodcroft and was over the moon with the service, ray and the team were very helpful from start to finish, got a g... Read More

Bought a range rover recently but found a couple of issues when I arrived home. Called the next day and this was all sorted straight away. Great servi... Read More

Very pleased with my buy excellent service no issues at all all done in a very relaxed way... Read More

A good range of cars, friendly and helpful staff. Easy to deal with. Very happy with my new car.... Read More

Excellent service, great range of cars, really helpful and quick with sorting out new purchase of car. Would recommend!... Read More

Excellent service, my car was in immaculate condition and they still gave it a further valet before they were happy to let me take it away. Superb sel... Read More

Bought an audi a1 from woodcroft and from the first contact they were very helpfull. Stayed open on a sunday for me to view the car and kept me uodate... Read More

This is the second car that I have bought from Woodcroft motor have to say the best service I have came across in year hence second car from them. And... Read More

Just a thank you to Ray and his staff at woodcroft motors , just bought a 7 series from them and to say I’m chuffed is an understatement, the car wa... Read More

3rd time of buying from here. Fantastic service throughout, all staff are very approachable and Ray was a great help ensuring the sale went smoothly.... Read More

This is a genuine review after having the car for over 1 month... First impressions were very welcoming. The valet staff were friendly, accommodating... Read More

Excellent service very professional would highly recommend When purchasing a new vehicle. Staff very welcoming and very helpful in every step of the w... Read More

Professional but friendly service, great communication nothing too much trouble even stayed open late for us to collect our new car due to my partners... Read More

I picked up my Peugeot RCZ this morning. Apart from a couple of niggles which I'm OK about, I'm extremely happy with my purchase. Ray is a stand up gu... Read More

24 hour turnaround from initial enquiry to delivery on my driveway.Car in super condition inside &out.45 years of car buying-best service over that ti... Read More

Very good company to deal with good communication , helpful ,car delivery to Scotland with no problems , overall a very good service would use again a... Read More

Very pleased with the service of woodcraft motors would recommend to family and friends looking for a new car... Read More

The customer service is excellent. Staff are so helpful and friendly. Great buying experience. Not to mention a great range of cars.... Read More

Great efficient and friendly service. Delighted with the help and great deal when part exchanging my car for the Jag and the car was pristine when I c... Read More

Just recently bought my 1st car from a dealer and wow theses guys are so friendly polite and helpful 💯recommend theses even though I traveled from... Read More

5 star review all round could not be more impressed!

Superb all round service. Excellent recent vehicle purchase. Great value. . Certainly would recommend this company and intend to be a repeat customer.... Read More

Very friendly and very helpful dealership, nothing was too much trouble for them. HIGHLY RECOMMEND... Read More

Just collected a car today can’t recommend this business any better constant communication or through Easter bank holiday when they were closed very... Read More

I would highly recommend Ray and his team. I had to buy my car unseen or tested due to the restrictions. They were always very responsive and answered... Read More

LOVELY CAR, GREAT PRICE, VERY GOOD SERVICE FROM THE MANAGER AND DETAILING STAFF

Outstanding company to deal with. The professionalism was exceptional, the presentation of the vehicle was outstanding. The service was second to none... Read More

Excellent service, Ray was very helpful, sorted my finance in no time, my car arrived within a few days , very happy when my car arrived, I would defi... Read More

After a lot of searching online for our preferred car, I finally found the one I wanted at Woodcroft Motors, but unfortunately this was over 400 miles... Read More

Overall, a fantastic experience, with friendly staff, and an honest and accurate product description. Love the new car, and thank you for your help to... Read More

Having only viewed car on line .. rung dealer who gave me description of car .. being I was 250 miles away the dealer offered to have car delivered...... Read More

Good efficient service very recommended Happy with service overall very good

Made a very fast sale , had the car ready to drive away with in 48 hours and very helpful would highly recommend... Read More

Just bought our second car from Woodcroft. Quality no nonsense service from start to finish. Quality business, quality stock and great value. Will def... Read More

Excellent service 1st class. helpful staff. Car came with 12 months new mot new discs and pads fitted after listed as an advisory, great value for mon... Read More

Great service very, helpful and efficient. I would use again

Quick easy no hassle good guys there very happy with the service I was given.

I purchased a Toyota aygo 14 plate and I'm extremely happy as its condition is mint and it's also a great drive thank you woodcroft motors.... Read More

Have dealt with woodcroft motors before and find them very easy to deal with

Excellent service, Highly recommended car dealer would definitely use again.

I found Staff at Woodcroft Motors very helpful and honest. They didn't try to over-sell the car which I eventually bought. It was very well prepared a... Read More

Outstanding customer service.!!! I'm a key worker and needed something nice and reliable.. I live miles away from the garage and they delivered to my... Read More

Very courteous service. Even cleaned my daughter’s car when she dropped me off to collect my new one!... Read More

I purchased an Audi A7 from Woodcroft motors in November 2018, and had a positive experience. I had been viewing this car online for a week, before fi... Read More

Being based in London, I completed a deal with Woodcroft motors over the Phone and spoke to Ray. I was quite apprehensive having not met anyone in per... Read More

I wanted to leave some feedback on the purchasing experience I just had with woodcroft motors. I dealt with Ray who was was extremely helpful, he gave... Read More

I have recently purchased a Land Rover Discovery 3 from Woodcroft motors. From start to finish the buying process has been an enjoyable one. As a busy... Read More

I’m very thankful to Woodcroft Motors, they helped me to get very good car for a very good price! Mr.Ray was very kind spending a lot of time explai... Read More

From the intial email right through to speaking to Ray. The whole process of buying a car from Woodcroft motors has been superb. Ray has been upfont a... Read More

I’d just want to let you know that I have taken delivery of the Mercedes I bought from you and would like to thank you for the very good service and... Read More

Ray and Imran are a credit to the used car trade. These days it's difficult to know what your buying and from whom your buying it. From the moment I s... Read More

I just wanted to express my gratitude and complete customer satisfaction at the level of service provided by you and everyone involved with Woodcroft... Read More

In September 2014 I purchased a very tidy 6yr old Audi A3 from Woodcroft Motors. Middlesborough. The negotiations with the sales team and the customer... Read More

Many thanks for selling us the Ford KA, we are very pleased with the car and the quality of service you gave us, we could not recommend you highly eno... Read More

A brief note to say thank you for all your kindness to us when we collected the Volkswagen Fox we purchased from you at Easter. It was very much appre... Read More

Cannot praise too highly, made buying the car a pleasure. Would highly recommend

Excellent service top quality cars would definitely use again couldn’t rate them high enough.... Read More

Very friendly and pleasant to deal with.
Straight up and honest too.

Professional service from start to finish. Would certainly use Woodcroft again and will recommend to family and friends.... Read More